Table of Contents Know who to contact for support Web HostDomain RegistarEmail Service ProviderTheme or Plugin ProviderHow to write a great support requestDon’t panicTell the whole storyStart with a clear concise subject line. Give as much detail as possible. Make sure your software is up-to-dateShow don’t tell A screen share is worth 1000 words (and quicker to
“I love ______, it does everything in one tool!” “I can’t do that in _______.” Can we talk about this? I understand the allure of having everything you need in one place. Especially if you’re a solopreneur or small team who struggles with tech. But at some point, if you want to seriously scale your
In today’s video, I share some common pitfalls that clients often fall into that can seriously jeopardize the results of your web project or even keep it from launching altogether. This Oatmeal comic is a hilarious but unfortunately all too real example of how things can go wrong. Clients often underestimate the level of commitment needed
This isn’t a sexy, click bait topic, but that doesn’t change the fact that you need to organize the files you use in your business. If you don’t you’ll waste time you can’t afford constantly searching for things because you have no system. Here are some tips for getting things under control. If you find
If you have a WordPress website, chances are you have or will at some point need a premium plugin to add some functionality to your site. Over the years I continually see clients get confused about what premium plugins are, why you should use them, and who should license them. In this video, I do
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